Job knowledge test
Business writing test
Clarity, tone and correctness when writing a short work email or customer reply from a brief.
- Time to complete
- About 15 minutes
- Test family
- Job knowledge
- Included in
- All plans
What a candidate actually does
- Reply to an annoyed customer whose order shipped late
- Turn three bullet points from a manager into a message to a client
How it is scored
A rubric applied by the hiring team, with the same criteria shown for every candidate: does it answer the question, is the tone right, is it free of errors.
Roles it suits
- Customer support
- Sales development
- Office manager
- Account coordinator
What it will not tell you
Rubric scoring means reviewer consistency matters. Two reviewers should score the first batch independently before trusting one.
Every test has a boundary like this. A test used outside it stops predicting anything, which is the usual reason a hiring team loses faith in testing altogether.