Job knowledge test
Business writing test
Clarity, tone and correctness when writing a short work email or customer reply from a brief.
- Time to complete
- About 15 minutes
- Test family
- Job knowledge
- Included in
- All plans
What a candidate actually does
- Reply to an annoyed customer whose order shipped late
- Turn three bullet points from a manager into a message to a client
How it is scored
A rubric applied by the hiring team, with the same criteria shown for every candidate: does it answer the question, is the tone right, is it free of errors.
Roles it suits
- Customer support
- Sales development
- Office manager
- Account coordinator
What it will not tell you
Rubric scoring means reviewer consistency matters. Two reviewers should score the first batch independently before trusting one.
Every test has a boundary like this. A test used outside it stops predicting anything, which is the usual reason a hiring team loses faith in testing altogether.
Tests that pair with this one
English proficiency test
Reading comprehension, grammar and written expression at the level ordinary office work needs.
Customer service assessment test
Judgement in realistic support situations: what to do first, what to escalate, what to promise.